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Customer Support FAQs

Ordering

Q: How long does it take to receive my order?
A: Your order is generally processed the same day it is received and shipped the following business day. Unless you specify otherwise, the order will be sent 1st class U.S. mail (airmail outside the U.S. and Canada) and the cost is covered by the shipping and handling charges. If you wish, you can also pay additional charges for expedited shipping. Please e-mail us for details.

Q: How can I order?
A: To shop within our system, simply choose a product from our product lines. Then click on the Add to Cart button directly below the chosen product, and provide the necessary information. If you prefer, you can call us at 1-800-541-2488 (U.S. and Canada only), or 434-263-8692 between the hours of 8:30 am to 5:00 pm Eastern Time to speak with one of our friendly sales assistants. If the answer to your question is not found above, e-mail us.